Current Customers Questions Answered about eDoc Organizer On-Premise Edition


Since launching On-Premise Edition, many of our customers who are currently utilizing eDoc Organizer Home or Business Editions have contacted us asking a few of the same questions, so we would like to take the opportunity to answer those questions.

Please note that we do offer another solution that may be of interest to you as well, our eDoc Organizer Cloud Edition, go to our page to learn more or email us at [email protected]

Why did you create a new On-Premise Edition, I was happy with my Home/Business Edition?

Over the years we have heard some great feedback from both our Home and the Business Edition customers. Home Edition customers have wanted an eDoc Organizer that was more full featured, with features like versioning, bigger storage capacity, and a product that is easier and less expensive to use on multiple computers within their homes. Whereas Business Edition customers have wanted a product that was both easier to install and maintain with a lower upfront investment.

The current architectures of eDoc Organizer Home and Business Editions were not adaptable to such changes, so the team envisioned and created eDoc Organizer On-Premise to meet these and other future challenges. eDoc Organizer On-Premise communication architecture is rewritten from the ground up to provide better reliability when used in a multi-computer environment, it is simpler and easier to install and maintain, and it provides full Windows 10 support. With its pay-as-you-go subscription model, it is more affordable for most businesses. We also provide 5GB for free of off-site storage to ensure that all your documents are safely protected against any disasters. You can easily transfer your license between computers with our new self-support portal and can add or remove computers to your account as your needs change.

Can I migrate my data from my current edition to the On-Premise or Cloud Editions?

Absolutely, we have covered how to use the migration tool as well as the steps for migrating here.

How much does it cost to upgrade?

There is no upfront licensing costs with On-Premise or Cloud. It starts at $10/month/computer or $100/year/computer for On-Premise, and $10/month for Cloud.

Do I have to upgrade?

You can continue to use the edition that you are using on the computer that you have it installed on for as long as you wish. Please be aware that computers can crash or fail, and we would not be able to restore the previous version. You will not be able to reactivate your license or get support for your Home or Business Edition. Upgrading now gives you the peace of mind of knowing we can assist you with migrating to the new edition while ensuring all your data is properly converted. If you have questions, please contact [email protected]

Can I purchase support for my Home or Business Edition so I can stay with that edition?

We are no longer selling support for either our Home or Business Editions. If you have questions, please contact [email protected]

Can I trial the On-Premise Edition or Cloud?

Absolutely, we offer a free two week trial to anyone who is interested in trying out our On-Premise or Cloud Edition.

Next Post Previous Post